❓ Frequently Asked Questions (FAQs)

What kind of products does Flexio Nova sell?

Flexio Nova specializes in beauty, wellness, and self-care products designed to enhance confidence and address common beauty concerns faced by women.

Are Flexio Nova products safe to use?

Yes. We carefully select products that meet quality and safety standards. However, individual reactions may vary. We recommend performing a patch test before full use, especially if you have sensitive skin.

Are your products suitable for all skin types?

Most of our products are suitable for various skin types. Specific usage instructions and precautions are provided on each product page. If you have a medical condition or allergies, consult a professional before use.

🚚 Shipping & Delivery

Where do you ship to?

We currently ship within Nigeria and to selected international locations. Available destinations will be shown at checkout.

How long does delivery take?

  • Nigeria: 3–7 business days

  • International: 7–15 business days

Delivery times may vary due to location, customs, or courier delays.

How much does shipping cost?

Shipping fees are calculated at checkout based on your location and order size. Occasionally, we offer free shipping promotions.

Will I receive a tracking number?

Yes. Once your order is shipped, you’ll receive a confirmation email or SMS with tracking details (where applicable).

🔄 Returns & Refunds

Do you accept returns?

Due to hygiene reasons, we only accept returns for damaged, defective, or incorrect items reported within 48 hours of delivery.

Can I return an opened beauty product?

No. Opened or used beauty and personal care products are not eligible for return or refund, except if they arrived damaged or faulty.

How long do refunds take?

Approved refunds are processed within 5–10 business days, depending on your payment provider.

💳 Payments & Security

What payment methods do you accept?

We accept secure online payments through trusted payment gateways. Available options will be displayed at checkout.

Is my payment information safe?

Yes. All transactions are encrypted and processed through secure payment systems. Flexio Nova does not store your card details.

📦 Order Issues

Can I cancel my order?

Orders can only be canceled before they are processed or shipped. Once shipped, cancellations are no longer possible.

What if I entered the wrong delivery address?

Please double-check your address before placing an order. Flexio Nova is not responsible for orders shipped to incorrect addresses provided by customers.

What should I do if my order arrives damaged?

Contact us within 48 hours of delivery with clear photos and your order number. We’ll resolve the issue as quickly as possible.

📞 Customer Support

How can I contact Flexio Nova?

You can reach us via:

📧 Email: flexionova@gmail.com
🕘 Business Hours: Monday – Friday, 9am – 5pm (WAT)

🌸 Still Have Questions?

Our support team is always happy to help. Reach out anytime!