Shipping Policy

📦 Shipping Policy

At Flexio Nova, we are committed to delivering your orders efficiently and securely. Please review our shipping policy below to understand how and when your order will arrive.

🌍 Shipping Destinations

We currently ship to:

  • Nigeria

  • Selected international destinations

If your country is not listed at checkout, please contact our support team before placing an order.

⏱ Order Processing Time

  • All orders are processed within 1–3 business days

  • Orders are not processed on weekends or public holidays

  • During high-demand periods (sales, promotions, holidays), processing may take slightly longer

Once your order is processed, it will be dispatched for shipping.

🚚 Shipping Timeframes

Estimated delivery times begin after processing:

  • Nigeria: 3–7 business days

  • International Orders: 7–15 business days

Delivery times may vary due to customs clearance, courier delays, weather conditions, or unforeseen circumstances.

💰 Shipping Fees

Shipping costs are calculated and displayed at checkout based on:

  • Your location

  • Order size and weight

Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

📍 Order Tracking

Once your order has been shipped, you will receive:

  • A confirmation email or SMS

  • A tracking number (if applicable)

Please allow up to 24–48 hours for tracking details to update.

🧾 Customs, Duties & Taxes (International Orders)

  • International customers are responsible for any customs duties, taxes, or import fees required by their country

  • Flexio Nova is not responsible for delays caused by customs clearance

❗ Incorrect Address or Failed Delivery

Please ensure your shipping address is accurate at checkout.

  • Orders shipped to an incorrect address provided by the customer are not eligible for refunds

  • If a package is returned due to failed delivery, re-shipping fees may apply

📦 Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery date)

  • Provide your order number and clear photos (if damaged)

We will investigate and resolve the issue as quickly as possible.

📞 Contact Us

For shipping-related questions, please contact us at:

Email: flexionova@gmail.com
Business Hours: Monday – Friday, 9am – 5pm (WAT)

💖 Thank You for Choosing Flexio Nova

Your confidence is our priority — from checkout to delivery.