🔁 Refund & Return Policy

At Flexio Nova, customer satisfaction is very important to us. Please read our refund and return policy carefully before making a purchase.

📦 Returns Eligibility

Due to the nature of beauty and personal care products, we only accept returns under the following conditions:

You may be eligible for a return or replacement if:

  • You received a damaged, defective, or incorrect item

  • The issue is reported within 48 hours of delivery

  • The item is unused, unopened, and in its original packaging

❌ We do not accept returns for:

  • Opened or used beauty products

  • Change of mind or personal preference

  • Items damaged due to misuse or mishandling

  • Clearance or promotional sale items (unless defective)

🧴 Hygiene & Safety Notice

For hygiene and safety reasons, opened skincare, beauty, or personal care products cannot be returned or refunded, unless the item arrived damaged or faulty.

🔄 How to Request a Return

To initiate a return or report an issue, please contact us within 48 hours of delivery and provide:

  • Order number

  • Clear photos or videos of the issue

  • A brief explanation

📧 Email: support@flexionova.com

Our support team will review your request and respond within 2–3 business days.

💳 Refunds (If Approved)

If your return or refund request is approved:

  • Refunds will be processed to the original payment method

  • Processing time: 5–10 business days (depending on your bank or payment provider)

  • Shipping fees are non-refundable, except in cases of our error

🔁 Replacements

If your item is confirmed to be defective or incorrect:

  • We will send a replacement at no additional cost

  • In some cases, we may issue a partial or full refund instead

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error

  • We recommend using a trackable shipping service

  • Flexio Nova is not responsible for lost return packages

❗ Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or card provider

  2. Contact your payment provider

  3. Reach out to us at support@flexionova.com

📍 Order Cancellations

Orders can only be canceled before processing or shipment.
Once an order has been shipped, cancellation is no longer possible.

📞 Contact Us

For any questions regarding returns or refunds:

Email: support@flexionova.com
Business Hours: Monday – Friday, 9am – 5pm (WAT)

💖 Our Promise

Flexio Nova is committed to delivering quality, confidence, and care — every order, every time.